Order Processing & Logistics Coordinator

Position Details

At innov8, we provide our customers with Copiers, Printers, Document Management Solutions and Managed IT Services. We have a strong sales and customer service team that support our customers across Western Canada. As the reigning champions of office technology, we proudly wear the crown as Canada’s Top Canon dealer. But our partnerships doesn’t end there; we’ve also earned the trust of industry giants like Sharp, Lexmark, M-Files, and Microsoft. Together, we forge alliances that lead to groundbreaking solutions and services.

Our innovative culture drives industry-leading information technology solutions and services. We foster a collaborative and inclusive environment where your skills and ideas can thrive. When you join us, you become a catalyst for change in the ever-evolving office technology landscape. Your contributions will shape our culture, driving us forward on our mission to transform the way people work, you will also have the opportunity to contribute to our culture of innovation and make a meaningful impact in the ever-evolving office technology landscape

The Order Processing & Logistics Coordinator plays a crucial role in ensuring the smooth and efficient processing of incoming customer orders, equipment moves and logistics. This position involves processing and coordinating with various departments and ensuring timely order and logistics processing. The Order Processing & Logistics Coordinator is responsible for maintaining accurate records, resolving order-related issues, and providing exceptional customer service throughout the process.

Key Responsibilities:

• Order Management: Receive, review, and process customer orders accurately and promptly in accordance with established procedures and guidelines.
• Coordination: Collaborate with different departments, such as sales, inventory, service, and shipping, to ensure seamless order fulfillment and timely delivery.
• Documentation: Maintain detailed and up-to-date records of all orders, including order entry, tracking information, shipping documents, and invoicing details.
• Order Tracking: Monitor and track order status, identifying potential issues or delays, and proactively communicate updates to customers and internal stakeholders.
• Customer Communication: Serve as the primary point of contact for order-related inquiries and provide exceptional customer service by promptly responding to inquiries and resolving any issues or concerns.
• Issue Resolution: Address and resolve order discrepancies, billing discrepancies, shipping errors, and other related issues in a timely and effective manner.
• Process Improvement: Identify opportunities to streamline and improve order processing procedures, suggesting, and implementing enhancements to increase efficiency and accuracy.
• Compliance: Ensure compliance with company policies, procedures, and legal requirements related to order processing, data privacy, and customer information security.
• Reporting: Generate regular reports on order status, key performance indicators (KPIs), and customer satisfaction metrics to monitor performance and identify areas for improvement.
• Training and Support: Provide training and support to new employees or team members on order processing systems, tools, and best practices.

Qualifications and Skills:

• High school diploma or equivalent qualification; additional education or training in business administration or a related field is a plus.
• Proven experience in order processing, order management, or a similar role.
• Strong attention to detail and excellent organizational skills to handle multiple orders and tasks simultaneously.
• Proficient in using order management systems, customer relationship management (CRM) software, and other relevant tools and software.
• Excellent communication skills, both written and verbal, with the ability to interact professionally with customers and internal stakeholders.
• Strong problem-solving skills to identify and resolve order-related issues effectively.
• Ability to work collaboratively in a team environment and maintain positive working relationships with colleagues and stakeholders.
• Prioritization and time management skills to meet tight deadlines and manage competing priorities.
• Knowledge of inventory management, logistics, and shipping processes is advantageous.
• Familiarity with customer service principles and practices.

Note: The above job description is a general outline of the typical duties and responsibilities of an Order Processing & Logistics Coordinator. Actual job responsibilities may vary depending on the specific company and industry.

Benefits (After successfully completing 90 days probation)

• Extended health care
• Salary based on experience
• Training

Schedule:

• Monday to Friday 8:00am to 4:30pm
• Location: Preferably Kelowna or Hybrid

Job Type: Full-time

Salary: $50,000.00-$55,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care

Schedule:

• 8 hour shift

Work Location: In person