Who we are.
We are BC’s largest independently owned and operated office equipment organization. innov8 is the cumulation of several independent corporations into one strong, customer-focused business. With a team of over 60 people and 7 offices, our support for customers across the BC Interior & Vancouver Island is second to none. Let’s innov8.
“Customers want a positive experience not only on the day they make the purchase, but for years after they take the initial leap of faith. I know that empowered people make the difference—something technology can never replace.”
– Andre Brosseau, President of innov8
What we do.
We provide customers with access to the latest technology and skilled support. We believe in providing diverse solutions and partnering with only proven suppliers. This allows us to customize fit-for-purpose recommendations supported by our local, professional staff.
Meet Our Leadership Team
Our four partners have over 10 decades of combined experience in office technology.
This vast expertise leads our vision and guides our clients forward.
Molly & Zoey
VPs of Morale & Culture
The best part of what we do!
Sure, we deal in office equipment but that doesn't mean that we can't have a positive impact on our customers' lives. By offering quality products and first class customer service, we can help businesses and the people who power them. And that's our favourite part of the job.
Open Door Group Operates 11 offices provincially and we use innov8 as our provincial enterprise printer supplier and operator.
"Kevin is prompt and can get us new products very quickly without getting stuck in paperwork.
The printers work great and everything is taken care of. We rely on organizations like innov8 to support our small IT team and we are very happy with their products and services."
Director of IT, Open Door Group
We are very grateful for your recent gift of $10,000 to the KGH Foundation.
"Your support brings us closer to our goal of establishing a world-class integrated centre for youth age 12-24, and their families, right here in Kelowna.
The centre will provide children and youth immediate access to help from a wide variety of mental health support providers, advancing the standard of care in our region, to rival the best in the country."
CEO, KGH Foundation
When Westbank United Church was ready to lease a new printer innov8 was the winning bid for so many reasons...
"...not the least being their sincere, understanding approach to the church's needs but when the church suffered a second flood in 12 months Andre de Jongh was completely understanding of the church's financial situation and was the one who suggested we refrain from entering into a new lease at that time.
In the future, when the church is able to negotiate a new lease, Andre and innov8 will receive the church's blessing for a new printer/copier.”
Westbank United Church
Larry at innov8 Digital Solutions was excellent to work with.
"...He put the needs of our organization first, and was diligent in ensuring we chose the most logical solution for our office.
Joe & Brandi handled delivery, set-up, and training for our device and had us up and running efficiently. Thank you!"
Met with Andre and he listened to my needs, then made some suggestions!
“Once the machine was ready for delivery Brandi got it up and running connected to the computers we use and all I had to do was learn how to use it...literally press the button, if that is what I wanted to do! Or scan and print amazing documents and booklets for our students!
So glad I made that choice to move from a personal printer to a professional one for my in-house printing needs! Thanks innov8!”
Quest Martial Arts Academy
innov8 has been absolutely fantastic to work with!
“They helped us choose a printer/scanner/copier for our office needs that was economical and yet prints beautiful material for us.
They taught us how to work the machine and the service has been very good. Highly recommend this company!”
Stone Sisters Group
Great service and quality products.
"Been using them for 5 years now and no plans to switch. Thanks to Bruce and team for all your help.”
Victoria Golf Club
Al Davie is an amazing technician.
“He is professional, friendly and always gets to the bottom of any issue. Highly recommended form us here at Royal LePage Gabriola”
Royal LePage Nanaimo Realty Gabriola
Very knowledgeable and super helpful staff in the office and in the field.
“Always amazing service. 10/10 recommend!!!!!”
These guys are true professionals.
“Last week Dana McKillop and Dave Laramee from innov8 Nelson BC replaced our old ailing Sharp MFP. They brought in a new Sharp MX-3071N MFP. I would like to mention how smooth this transition was. From the sale of the machine to the installation and take away of the old machine. These guys are true professionals. They were in and out within minutes and caused us no disturbance. Kudos, will be using innov8 for years to come.”
Redwood Engineering Ltd. Nelson
I want to share with you the great service we experienced from innov8 and specifically your employee, Brandi Belshaw.
“Brandi provided 6 of us with training on our new Canon copiers the last week of August. She was very professional, yet easy going and clearly explained all of the copier’s features very well. As there were 6 of us she was very patient in answering the many questions thrown at her. When we asked her of a special function that need, she didn’t say no, she said that she would look into it and get back to us. She did get back to us right away and even sent someone to show us how to do it! ”
On another note, without a call from us, Joe dropped off a new toner before the one that came with the new copier ran out.
Building strong communities together
innov8 Digital Solutions was founded on eight key principles, one of which is a dedication to be an engaged partner in our communities.
We are committed to fostering a strong, engaged local presence where we live and work. To us, this doesn’t just mean a commitment to live and play where we work; it’s about supporting the people and communities around us. It is our great honour to support these important causes that play a part in strengthening the communities around us.
If you would like to know more about our local community involvement, how we might help your organization, or how you can get involved, please contact us.
BC Cancer Foundation
The BC Cancer Foundation works tirelessly to raise the much-needed funds to advance research and enhance care for the people of BC suffering from cancer, breaking new ground in personalized onco-genomics (POG), immunology and nuclear medicine. innov8 supports this organization with seasonal campaigns by donating a percentage of sales that are additionally matched by the government.
So many suffer in silence, but the times are changing and we are thrilled to see more awareness for mental health issues that affect so many. innov8 is proud to work with CMHA, in conjunction with the Foundry, to help support those in need.
The KGH Foundation is critical to the support of healthcare in the Okanagan Valley and BC Interior. innov8 has been an enthusiastic supporter of this worthy organization, including as a sponsor for various initiatives, such as the Heart of Gold gala and Not Alone campaign.
Central Okanagan Hospice Association
The Central Okanagan Hospice Association offers end-of-life support and bereavement services at one of life’s most difficult moments. innov8 has been a proud supporter of COHA’s fundraising initiatives, including Swinging with the Stars and Homes for the Holidays.
Big White Racers
Active, healthy, busy kids tend to have fun and stay out of trouble. As a proud sponsor of the Big White Racers, we’re supporting young athletes as they pursue competitive skiing and learn life skills such as dedication, resilience, and teamwork.
Jeneece Place opened in Victoria in 2012 and provides a much-needed home-away-from-home for families who have children in care at Victoria General Hospital. innov8 is happy to play our part as a Gold Sponsor of their major fundraiser, Golf for the Cure.
BC Children’s Hospital
As the province’s only full-service pediatric acute-care hospital, the BC Children’s Hospital serves kids across BC and the Yukon. innov8 provides support to children and their families through the Victoria Festival of Trees, a focal point for the community during the Christmas season and a major fundraiser for the BCCHF.
Foundry is building a provincial network of integrated health and social service centres for young people ages 12-24. innov8 is working with the Foundry across B.C. and donated over $20,000 in cash and equipment towards the $2,000,000 required to open the first facility.
Karis Support Society
Karis Support Society provides safe housing, support, life skills, and training for women caught in life-altering addiction and mental health challenges. Through meaningful communication and analysis, innov8 was able to work with management and set up a plan that puts the resources where they belong.
The Variety Club
This incredible organization provides support programs for children with special needs. innov8’s President, Andre Brosseau, was listening to a radiothon and was so moved by the stories that he pulled into the radio station and bought $1000 worth of teddy bears for children in need at the hospital.
John Howard Society
The John Howard Society fill an important role in the community and in pressing for reform in the criminal justice system. innov8 worked to set in place a long term plan for their office needs while freeing up costs that could be put towards the needs of the Society.
Shoe Bank Canada
Ensuring that no Canadian wants for a decent pair of shoes, the charity, started by Kelowna’s Jim Belshaw, collects shoes from individuals and footwear companies and distributes them to people in need in Canada. innov8 is proud to sponsor ‘My Canvas has Laces’, where artists transform ordinary Converse sneakers into works of art that are auctioned off for the charity.
GolfBC Group has been creating premium championship golf destinations and master planned golf communities in British Columbia since 1989. innov8 proudly supports community events by GolfBC like the 2019 GolfBC Championship as their official Printer/Copier Provider.
A rewarding career with innov8
We’re growing fast, so we’re always on the lookout for new talent to join the innov8 team.
Our staff enjoy a strong benefits package, group healthcare plan, competitive wages, and excellent opportunities for advancement and career growth.
Our team is made up of many bright and experienced people, so if you find a vacancy perfect for you, please submit your resume and cover letter to email@example.com
IT Help Desk Technician, BC Branch
Kelowna, British Columbia
Are you ready for a change? Well, we’re hiring an IT Help Desk Technician for our Kelowna, BC Branch
Innov8 Digital Solutions Inc. is the largest independently owned and operated office equipment sales and service organization in British Columbia. We currently have a team of over 50 passionate people that provide world-class and unparalleled service and support to our customers that cover the Thompson Okanagan, Kootenays and Vancouver Island.
At Innov8 we have a unique culture built on innovation in the office space, providing industry leading office technology hardware and solutions to solve business challenges. As a leading digital solutions company, we thrive at providing the best customer service experience to our customers. We are currently looking for a dynamic and self-motivated IT Help Desk Technician to join our awesome support team. With offices in Kelowna, Victoria, Nanaimo, Nelson, Kamloops, Courtenay & Campbell River, Innov8 is strategically positioned to partner with businesses in BC.
- Provide technical assistance and support for incoming requests and issues related to Print, Scan to Email and related network connection issues.
- Respond to requests either in person, over the phone, email, Teams or through the help desk system.
- Respond to email messages from customers and end users seeking support.
- Assist in completion of site surveys, remote installation of drivers and software.
- Follow up with customers to ensure installation has been completed.
- Remotely resolve technical problems.
- Ensure best practices are always followed.
- Conduct post install surveys and follow up support.
KNOWLEDGE, SKILLS & ABILITY – KNOW HOW:
- High school diploma
- At least 1 year’s experience working in a Help Desk environment.
- IP Networking: Knowledge of IPv4 Addressing, DHCP, DNS, Wireless Networks
- Working knowledge of common operating systems and software applications (Windows & Mac OS).
- Good phone skills, with a professional demeanor.
- Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it.
- Demonstrate a friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
- Able to work in an extremely fast-paced dynamic environment.
- Strong trouble shooting skills. Such as, the ability to quickly learn, analyze, and troubleshoot new applications.
What we are looking for:
- You have a positive outlook on life and enjoy working with others. Working alongside us needs to be enjoyable. We require team members that understand a fulfilling life includes having a career you love.
- You enjoy solving problems and love taking on difficult challenges and finding creative solutions. You don’t get flustered easily and if you don’t know the answer, you’ll dig until you find it.
- You pay attention to the details. As far as you are concerned, anything worth doing is worth doing right - every single time. You stay focused, and nothing falls through the cracks on your watch.
- You communicate clearly, write well and are articulate. You can explain just about anything to anyone, and you’re comfortable communicating in writing and on the phone.
- You are motivated, driven and take initiative. You take ownership and strive to make a difference.
- A strong pattern of demonstrating trustworthiness, punctuality and increasing responsibility with your former employers.
- Experience in the copier and digital solution industry and E-auto software experience
- You like to bring donuts to work for your colleagues
- We love to see people that our extra innovative, with lots of experience helping other people solve problems. Internships, volunteer work, and outside projects count. Just make sure we can see where you picked up your helping-people superpowers somewhere in your cover letter.
What We Bring to the Table:
- Competitive salary with commission
- Group Health Plan
- An opportunity to build a career and be promoted from within
- Extensive benefits plan including: Dental, Medical and Extended Health.
- Annual performance and advancement opportunities within the company.
If you are interested in applying to this position, please apply at: firstname.lastname@example.org. If this isn’t the job for you, perhaps you have a friend who would be a perfect fit? Send them this link. Thanks!
innov8've Ink and Toner Recycling
As Kermit once sang, it’s not easy being green. But when it comes to your toner cartridges, our manufacturers have your back. Our suppliers have innov8've programs to make recycling your ink and toner cartridges a breeze. Simply follow the instructions for your product via the link below and get prepaid shipping labels to send back your empty cartridges from your copiers, printers and fax machines.
Canon Cartridge Return Program
Canon only authorizes the use of this site to return Canon brand cartridges. Any unauthorized use may result in the return to sender at sender's expense.
Waste Toner Bottles Canon ImageRUNNER ADVANCE Series
Please don’t throw away Waste Toner Bottles. Your innov8 Digital Solutions Technician will take care of them when following a service call at your location. If you have any questions related to this program, please contact us.
Lexmark Toner Recycling Program
HP Supplies Recycling Program
Sharp Toner Recycling Program
Four Simple Steps:
Use only the packaging from your new toner; do not use any other packaging. Place used toner cartridge in the carton and seal with packing tape.
When possible, please return eight to ten empty toner cartridges per shipping label to help conserve resources, reduce energy use and shipping costs. Place them in a used cardboard carton and seal, or you may also bundle multiple individual cartridge boxes together securely with tape. When bundling multiple cartridge boxes, please make sure you have no more than two rows of four cartridge boxes across.
Click on the following link Prepaid Shipping Label to be redirected to the Sharp Toner Recycling site.
Complete the contact information and click “continue” to print the shipping label. Please affix the label to the top of the carton.
If you already have a Commercial pick-up agreement with Canada Post, simply include the above cartons with your daily outbound items. Otherwise, drop off the cartons at your nearest postal outlet.