Customers are about to unlock an easier way to manage their account with 24/7 online access.
After months of building and testing, we?re ready to launch our brand-new customer portal that will give our customers online access to their accounts. Through the portal, customers will be able to carry out online transactions such as order toner, create a service call, enter meter readings, view account statements, and make online payments.
Plus, with varied security access levels within an account hierarchy, customers will be able to grant access to only the most pertinent information. Connect IT to service information, office managers to supply inquiries, and accounts payable to billing history while leaving control in the hands of the leadership team.
Want to see how our new customer portal works? Here are five ways you can use innov8?s customer portal to access the managed print solutions you need quickly and effectively.
1. Supply Orders
Do you need to order toner for your copier or printer? The customer portal provides unparalleled insights into every stage of the supply order process. The intuitive and user-friendly interface keeps supply order management easy to use and understand. Simply make a selection from a list of your current equipment and choose a preloaded and compatible product.
2. Service Request
Is your copier or printer acting up? Select the equipment in need of service and add a brief description of the issue. The customer portal takes care of the rest. Your service request is loaded directly into innov8?s system, ensuring faster follow-up times so you can get back to the work that matters.
3. Meter Reading
Want to ensure your service bills are accurate? Enjoy the ease and efficiency of entering meters for copier and printer online. Simply enter your readings in one easy-to-access portal.
4. Manage Your Equipment
Search and view your managed devices online. Access everything from asset management to service history all in one place.
5. Online Payments
It?s 2021, and the digital era is here. We?re happy to announce that our new customer portal has a full-fledged online payment platform that enables your accounts payable team to pay bills, access your account history, and view a complete account summary in one self-serve platform.
Whether you need to contact innov8 via email, request a service, or create a new order, innov8?s new customer portal gives you the flexibility to do everything you need online and on your own time.
To learn more about how our new website helps connect you with our IT and managed print solutions, read our blog: Redesigned Website to Better Meet Customers’ Office Equipment & IT Needs.
Contact us today to learn how we can help you optimize your office technology needs. From hardware products, document and print solutions to managed IT services.