Customer Satisfaction Area

Welcome to Innov8’s Customer Satisfaction Hub! Your experience with our products and services is our top priority. We’re here to ensure that every interaction with us exceeds your expectations.

Thank you for choosing Innov8 Digital Solutions. Let’s make your experience outstanding together.

Innov8 Digital Solutions Inc. NPS® Metrics

What is NPS and How is Calculate

Net Promoter Score (NPS) is a customer loyalty and satisfaction measurement taken from asking customers one simple question: “On a scale of 0 to 10, how likely are you to recommend our company/product/service to a friend or colleague?” Based on their responses, customers are categorized into one of three groups:

1. Promoters (score 90-100): These are loyal enthusiasts who will keep buying and refer others, fueling growth.
2. Passives (score 70-80): They are satisfied but unenthusiastic customers who are vulnerable to competitive offerings.
3. Detractors (score 0-60): Unhappy customers who can damage your brand and impede growth through negative word-of-mouth.

The NPS is calculated by subtracting the percentage of customers who are Detractors from the percentage of customers who are Promoters. The score can range from -100 (if every customer is a Detractor) to 100 (if every customer is a Promoter). A positive NPS (>0) is generally seen as good, and an NPS of +50 is excellent.

NPS is widely used across industries as a measure of customer satisfaction and loyalty, providing a clear and simple metric that can be compared over time and against competitors. It is often used to gauge the customer’s overall satisfaction with a company’s product or service and the customer’s loyalty to the brand.