Customer Satisfaction Area
Customer Satisfaction Area
Welcome to Innov8’s Customer Satisfaction Hub! Your experience with our products and services is our top priority. We’re here to ensure that every interaction with us exceeds your expectations.
Thank you for choosing Innov8 Digital Solutions. Let’s make your experience outstanding together.
Innov8 Digital Solutions Inc. NPS® Metrics
What is NPS and How is Calculate
Net Promoter Score (NPS) is a customer loyalty and satisfaction measurement taken from asking customers one simple question: “On a scale of 0 to 10, how likely are you to recommend our company/product/service to a friend or colleague?” Based on their responses, customers are categorized into one of three groups:
1. Promoters (score 90-100): These are loyal enthusiasts who will keep buying and refer others, fueling growth.
2. Passives (score 70-80): They are satisfied but unenthusiastic customers who are vulnerable to competitive offerings.
3. Detractors (score 0-60): Unhappy customers who can damage your brand and impede growth through negative word-of-mouth.
The NPS is calculated by subtracting the percentage of customers who are Detractors from the percentage of customers who are Promoters. The score can range from -100 (if every customer is a Detractor) to 100 (if every customer is a Promoter). A positive NPS (>0) is generally seen as good, and an NPS of +50 is excellent.
NPS is widely used across industries as a measure of customer satisfaction and loyalty, providing a clear and simple metric that can be compared over time and against competitors. It is often used to gauge the customer’s overall satisfaction with a company’s product or service and the customer’s loyalty to the brand.
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Testimonials
What Our Customers Say
“Kevin is prompt and can get us new products very quickly without getting stuck in paperwork. The printers work great and everything is taken care of. We rely on organizations like innov8 to support our small IT team and we are very happy with their products and services.”
“They helped us choose a printer/scanner/copier for our office needs that was economical and yet prints beautiful material for us. They taught us how to work the machine and the service has been very good. Highly recommend this company!”
“He put the needs of our organization first, and was diligent in ensuring we chose the most logical solution for our office. Joe & Brandi handled delivery, set-up, and training for our device and had us up and running efficiently. Thank you!”
“Your support brings us closer to our goal of establishing a world-class integrated centre for youth age 12-24, and their families, right here in Kelowna. The centre will provide children and youth immediate access to help from a wide variety of mental health support providers, advancing the standard of care in our region, to rival the best in the country.”