Position Details
The IT Support Specialist role focuses on resolving challenging business and technical issues while providing expert recommendations on day-to-day server and desktop software/hardware situations to clients. The successful candidate will provide onsite, front-line telephone and remote support and project implementations for a dynamic group of clients. A background in a similar role is required.
The qualities we are looking for in this position are:
- Technical diploma or a combination of experience and education.
- 3+ years work experience required, preferably in a Managed Services Provider environment.
- Must have in-depth knowledge of configuring and troubleshooting computer hardware, software, networks, TCP/IP, Windows RDS/Terminal Services, Microsoft Exchange, mobile devices, virtualization technologies, and Office 365.
- Advanced/Expert knowledge of common operating systems.
- Experience with design, configuration and deployment of Active Directory, Domains, Group Policies both on premise and Azure AD.
- Advanced troubleshooting and problem-solving skills.
- Excellent interpersonal skills within a team environment.
- Outstanding Customer Service and communication skills (verbal and written).
- Detailed organizational and time-management skills.
The ideal individual must have a positive outlook and enjoy working with others in a professional business setting. You must be trustworthy, punctual, and responsible.
Key Responsibilities:
- Perform work remotely and on-site as required for multiple small and medium sized businesses.
- Procure, provision, install, trouble shoot: Desktops, servers including: Windows, MacOS. Mobile devices including: Android and IOS.
- Network equipment including routers, switches, access points, firewalls, VOIP
- Create project plans, charters, schedules.
- Document all work done in ticketing system.
- Communicate effectively and efficiently with clients and staff to schedule service tickets.
- Review/prioritize outstanding projects, requests, change and incident tickets.
- Work with software and hardware vendors.
Nice to Haves:
- Linux and PowerShell scripting.
- Programming languages such as PHP, ASP.NET, Perl, Python.
- Internet security and data privacy principles education.
- Industry certifications will be a distinct advantage (e.g. Citrix, Cisco, VMware, Microsoft).
- Able to architect IT solutions suitable for small and medium sized organizations.
Benefits:
- Extended health care.
- Salary based on experience.
- Training.
Schedule:
- Monday to Friday.
- On call.
- Weekend availability.
Pay: $50,000.00-$65,000.00 per year
We thank all those who express interest in this opportunity however only those short-listed will be contacted.
Please email resume and cover letter to careers@innov8.ca
| Position: | IIT Support Specialist |
| Type: | Full Time, In-Office |
| Location: | Kelowna, BC |
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