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IT Services Customers

Thank you for trusting us with your technical infrastructure and IT needs. We look forward to supporting you and your business. You can always reach us by phone, e-mail or using your web portal.

Hello from your IT Support Team!

Technical support is available:
Monday – Friday 8:00am – 4:30pm excluding statutory holidays.

(Emergency after hours support is available. Additional charges may apply)

Call for Support

Call in for support to our toll-free line. This is the preferred form of contact for Issues that are priority P1 or P2. We usually answer within 2 rings. If you happen to catch us while everyone is unavailable, leaving a voicemail creates a support ticket in our system automatically.

Email for Support

Send us an email with a description of the issue, and the best way to contact you. A support ticket will be created automatically, and you will receive a confirmation email with a Ticket number for your reference.

How to Indicate Priority in Your Support Request

When you email us for support, please include how urgent the issue is by adding a priority level (P1 to P4) in the subject line:

P1 – Very urgent: “My computer won’t start. I’m sending this from my cellphone.”
P2 – Urgent: “I can’t connect to the server.”
P3 – Not urgent: “My screen flickers every hour or so.”
P4 – Low priority: “My mouse doesn’t work, but I can use my trackpad.”

Priority Matrix

WEB Portal for Support

This portal allows will allow you to see all open and closed tickets in one central location. It also allows you to submit tickets. This is the preferred method of contact for priority 3 and 4 issues and requests.