The “How to Pay Invoices Online” section is designed to guide authorized users on how to process online payments. Simply select the invoices you want to pay and follow the steps shown. It aims to simplify the payment process. Please contact accts.rec@innov8.ca with your customer account # and email address used to login to get access to this feature.
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Customer Portal Help
Customer Portal Help
This page is a dedicated section designed to guide you through the functionalities and features of the customer portal. It includes step-by-step instructions and tutorials to help our customers get access to their accounts and navigate efficiently with 24/7 access to entering service calls, ordering toner & Ink for your copiers or printers, entering meter readings, paying invoices online and more….
Welcome to the Customer Portal’s “How to Use” section. Here, you’ll find resources to help you navigate our new customer portal effortlessly. Dive into our video tutorials for a visual guide or download our detailed PDF manuals for offline reference.
Welcome to the Customer Portal! Follow these steps to access and make the most of our services
- Select “Customer Portal” on the main menu and click “Log In”
- Use your credentials to login. Don’t have a login account? No problem, watch the “How to create a new account” video below
- Login and start using the customer portal
- Can’t pay invoices online? Not a problem, email accts.rec@innov8.ca with your customer account # and email address used to login to the customer portal and we will get it activated.
How to Videos
How to Create a New Account
The “How to Create a New Account” video offers a concise guide for easy account setup, providing clear visual steps for a hassle-free registration experience.
How to Enter a Supply Order
This section is designed to guide you through the process of submitting online supply orders for toner & Ink for your copiers and printers. It provides step-by-step instructions, from initial login to final confirmation and also includes tips for navigating the order form, selecting items, specifying quantities, and reviewing orders before submission. It’s tailored to help you quickly and accurately complete your toner & ink supply orders.
How to Request for a Service
Want to place a service call for your copier or printer? This guide provides step-by-step instructions on submitting service requests using the 24/7 customer portal. It’s aimed at ensuring you understand the process thoroughly, making it easier and more efficient to get the support or service you need.
How to Enter a Meter Reading
The “How to Enter a Meter Reading” section is designed to guide you through the process of submitting meter readings for your copier or printers. This section shows you how to submit the correct meters for the correct equipment. Ensuring accurate and timely billing. It also includes tips on reading different types of meters, ensuring a smooth and efficient experience.
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Testimonials
What Our Customers Say
“Kevin is prompt and can get us new products very quickly without getting stuck in paperwork. The printers work great and everything is taken care of. We rely on organizations like innov8 to support our small IT team and we are very happy with their products and services.”
“They helped us choose a printer/scanner/copier for our office needs that was economical and yet prints beautiful material for us. They taught us how to work the machine and the service has been very good. Highly recommend this company!”
“He put the needs of our organization first, and was diligent in ensuring we chose the most logical solution for our office. Joe & Brandi handled delivery, set-up, and training for our device and had us up and running efficiently. Thank you!”
“Your support brings us closer to our goal of establishing a world-class integrated centre for youth age 12-24, and their families, right here in Kelowna. The centre will provide children and youth immediate access to help from a wide variety of mental health support providers, advancing the standard of care in our region, to rival the best in the country.”
Support
If you encounter any issues with the customer portal you can reach our customer portal support team.